Terms of Service

These Terms of Service govern your use of the TriIndia Hospitality website and your booking of any stay or service through it. By making a booking, you agree to these terms. If you do not agree, please do not use the booking service.

When you book directly with us, your reservation is created the moment you complete the form and is confirmed once your payment succeeds. You will receive a confirmation on WhatsApp (and by email, if provided).

While you are completing payment, the selected room is held for you and cannot be booked by anyone else. If payment is not completed, the room is automatically released so it stays available to other guests.

Room rates shown on our website are exclusive of GST. Applicable Goods and Services Tax (currently 5% on room tariff) is added at payment and shown to you before you pay.

Optional add-on services are priced separately. Airport assistance is a flat ₹1,200 for a private cab pickup and is not subject to GST as a passenger-transport service.

Payments are collected securely online through Razorpay. We do not store your card, UPI, or bank details. The amount charged is calculated from your selected room, number of nights, applicable taxes, and any add-on services. If a payment fails, times out, or is cancelled, your booking is not confirmed and the room is released.

All bookings are final. We do not offer cancellations or refunds once a booking is confirmed, and no-shows and early departures are non-refundable. Please review your dates, room, and details carefully before you pay.

If you need to discuss a genuine exceptional circumstance, you may contact us on hospitalitytriindia@gmail.com or +91 98118 16969, quoting your booking reference. Any adjustment is entirely at the hotel’s discretion and is not guaranteed.

Standard check-in and check-out times apply for each property and are shared with your confirmation. Early check-in and late check-out are subject to availability and may carry a charge.

A valid government-issued photo ID is mandatory for every guest at check-in, as required by law. We reserve the right to decline check-in where valid identification is not presented.

Guests are expected to respect the property, staff, and other guests, and to follow each hotel’s house rules. We may refuse service or ask a guest to leave, without refund, in cases of unlawful behaviour, damage to property, or conduct that endangers or disturbs others.

Where you select airport assistance, we arrange a private cab pickup from the airport to the property for the stated fee. Pickup timing depends on your shared flight and arrival details; please provide accurate information so we can coordinate the pickup.

We take care to describe our properties and services accurately. To the extent permitted by law, TriIndia Hospitality is not liable for indirect or consequential loss, or for events beyond our reasonable control. Our total liability in connection with a booking will not exceed the amount you paid for that booking.

We may update these terms from time to time. The date at the top of this page shows when they were last revised. The terms in force at the time of your booking apply to that booking.

These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of Delhi.