Privacy Policy

TriIndia Hospitality (“TriIndia”, “we”, “us”) operates and manages a portfolio of hotels across central Delhi, including J Residency, and provides direct booking, payment, and guest-communication services through this website and WhatsApp.

This Privacy Policy explains what personal information we collect when you use our website or book a stay, how we use it, and the choices you have. Our registered address is B-51, Jangpura B, New Delhi 110014.

We only collect the information we need to confirm and deliver your stay:

• Booking details — your name, phone number, email address, arrival and departure dates, number of guests, and the room you select.
• Payment information — payments are processed by our payment partner, Razorpay. We receive confirmation of payment and a transaction reference, but we never see or store your card, UPI, or bank details.
• Check-in records — at the hotel, we collect the government-issued photo ID that Indian law requires us to record for every guest.
• Communications — messages you exchange with us on WhatsApp, phone, or email in connection with your booking.
• Website usage — basic technical data (such as your browser type and pages viewed) via essential cookies. See our Cookie Policy.

We use your information to:

• Confirm, manage, and deliver your booking and any add-on services (such as airport assistance).
• Send you booking confirmations, payment receipts, and service updates on WhatsApp or email.
• Meet our legal obligations, including the guest-register requirements applicable to hotels in India.
• Respond to your enquiries and provide guest support.
• Maintain the security of our systems and improve our service.

We do not use your information for third-party advertising, and we never sell your personal data.

Online payments are handled securely by Razorpay, a PCI-DSS compliant payment gateway. When you pay, you are connected to Razorpay’s secure checkout; your card, UPI, or banking credentials are entered there and are never transmitted to or stored on our servers. We retain only the booking reference, amount, and payment status returned to us.

We share information only where necessary to run our service or comply with the law:

• Payment processing — with Razorpay, to take and verify your payment.
• Messaging — with WhatsApp (Meta), to deliver your confirmations and support messages.
• Legal and safety — with law-enforcement or regulatory authorities where we are legally required to do so.

We do not sell, rent, or trade your personal information to anyone.

We keep your booking and check-in records for as long as needed to provide our service and to meet the record-keeping periods required by Indian hospitality and tax law. When information is no longer needed, we delete or anonymise it.

You may ask us to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Delete your information, where we are not legally required to keep it.

To make a request, email hospitalitytriindia@gmail.com. We may need to verify your identity before acting on your request.

We use appropriate technical and organisational measures to protect your information, including encrypted connections and access controls. No method of transmission over the internet is completely secure, but we work to safeguard your data and keep our systems up to date.

Our website and booking service are intended for adults. We do not knowingly collect personal information from children except as part of a booking made by a responsible adult travelling with them.

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Significant changes will be reflected here before they take effect.